DialSource CTI for Salesforce and Microsoft Dynamics optimizes the time and energy you spend on calls with prospects & customers because that is where the real work of sales & service gets done.
Let’s face it, talk isn’t cheap, and if a picture is worth a thousand words, then a conversation is priceless. It’s how we learn. It’s how we serve. It’s how we sell.
Turn conversations into revenue and improve the connection you have with your customers.
Automatically distribute inbound leads into call campaigns, improve speed-to-lead times by 10x, and help sales improve their connection rate.
Automate manual tasks within your sales process and increase your team’s selling time. Capture call recordings, automatically log activities in CRM, and put the focus back on conversations rather than tasks.
Leverage a single solution to bridge the gap between sales and customer success teams. Prescribe the next steps, accelerate account outreach, increase renewals, and better serve your customers.
Transform your call center into a revenue center. Improve your support experience with reduced hold times and surface active tickets and opportunities to your agent when they answer the phone.
Capture every conversation in CRM and standardize call outcomes to increase your visibility across customer-facing teams. Improve the reliability of CRM data and gain new insights into what is driving revenue and renewals.
We simplify your team’s workflow and accelerate their efficiency within a single workspace
Increase your inbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to save time, and leverage call recording features to coach your team and promote best practices.
Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.
Build upon your existing Salesforce or MS Dynamics automation with custom workflow automation. Display different call dispositions based on the user role, team, or stage of engagement.
Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know.
Monitor and route inbound call flow. Manage agent availability in real-time with call queues from a single dashboard. Increase coaching capacity by using call data and stereo recordings with third-party applications to track and analyze performance.
Get reliable call quality across every agent, every time. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. We control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage.
Being native means that DialSource Denali can use as little as a single CRM field and still track, link, and report on all your data. As a native product, DialSource Denali also talks to your CRM in real-time and doesn’t use unreliable bi-directional data syncs that can quickly get out of date.
Your data stays in your CRM where it belongs. No external integration required. Collect the required information in the right fields on every call. Comply with Do Not Call regulations and policies effortlessly.
Why Our Clients Love Us
Phillip HornVP Ticket Sales and ServiceSacramento Kings
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DialSource CTI helps transform conversations into revenue and accelerate workflows for customer-facing teams.
Or call us at (800) 928-0392