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Schedule Calls Back With DialSource Callback Tasks

Our mission at DialSource is to help you have better conversations with your customers. Often that means making it easier for your employees to manage their work. Today’s new feature, Callback Tasks, help with a…

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Capture the Right Post-Call Information Every Time with Disposition Fields

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Denali Release Notes: Release 3.6.1 – 3.8, Build 1.93

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INTRODUCING THE NEW MANAGED CALL LISTS UI

Search & Sorting All columns for both agent activity and existing lists are sortable by ascending or descending order. For example, agent data can be sorted by name or idle time while call lists can…

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