Good day, DialSource clan. It’s that time again.
Release Time! This release is packed primarily with product enhancements added for stability and laying the foundation for great new features in future releases. But don’t worry, we’ve also added a few key features, such as support for Console mode in Salesforce Classic.
You can also view the full release notes with product enhancements, general updates, and coming soon features here.
Learn about the new features!
Agent State Summary Bar
Have you ever wondered what your distribution of agents is by status? For instance, “Are most of my agents Idle right now?”. Well, now you don’t have to wonder! Just navigate to the Agent Status page and view the bar at the top of the page. Hovering over each segment of the bar will tell you what agent state that segment of the bar represents (in the next few days, we’ll be adding the count of agents in that state).
Native Support for “Do Not Call”
For those of you who use the Salesforce standard “Do Not Call” checkbox on your records, this feature might be useful. With a package update to 1.93, you have the ability to prevent your agents from making calls to records marked as Do Not Call, both through Click to Dial, as well as Campaigns.
Support for Console Mode (Salesforce Classic)
We know that a few of you are already using Console mode in Salesforce Classic. If you’re one of those organizations, you’ve heard us tell you that technically, we have not supported the use of Denali in combination with Console mode. As of today, that all changes: we are happy to announce that Denali is fully supported in Console mode!
You can view the rest of the release notes with product enhancements, general updates, and coming soon features here.