Solution Engineer (2 Remote Open Positions)

About the Role:

We are searching for two enthusiastic and talented relational experts with Salesforce experience to join our growing team. The key focus of the Solution Engineer team is more than troubleshooting. Our mission is to continue to delight our customers, turning detractors into promoters through positive support interactions and proactive problem-solving. Successful contributors to the team will possess the skills to be able to quickly analyze the root cause of an issue, identify the most efficient solution, and escalate as needed. In addition to problem-solving skills, it is necessary to manage expectations through effective client communication to thrive in this role.

Specifications:

  • Location: Remote, residing in California
  • Status: Full-time
  • Hours: Early Morning to Afternoon
  • Reporting to: Manager of Support, North America

RESPONSIBILITIES & REQUIREMENTS:

  • Experience with Salesforce.com and/or Microsoft Dynamics CRM
  • Customer-facing experience in a service, support, or account management role
  • Stellar written communication skills
  • Relational personality, driven to connect on a personal level with customers while prioritizing efficient solutions
  • Identify needs and take initiative to complete projects beneficial to the team and company objectives
  • Enterprise-level interactions including managing complex issues and challenging personalities
  • Strong ability to collaborate with internal team members while serving as the customer’s central POC (point-of-contact)

PREFERRED:

  • Experience working remotely
  • 3+ years of experience in the SaaS software industry
  • Experience in Zendesk service platform
  • Salesforce Admin Certification: 1+ years
  • Telephony or Call Center experience is a plus
  • Experience with B2B software “best practices” and “service solutions” to address unique customer requirements
  • Report design and architecture: understanding requirements and producing concise results

TEAM GUIDING PRINCIPLES:

  • Solutions First: We collaborate to efficiently resolve all client requests as a team
  • Build Trust: We work to increase the clients’ trust in DialSource as a product, as well as our team as trusted experts and allies
  • Seeing is Believing: We assume nothing, visually validating and confirming reported concerns as well as proposed solutions
  • Manage Expectations: We communicate quickly, often and with as much detail as possible with the goal of building lasting client relationships
  • Ask Why: We discuss the key objective(s) behind an inquiry and ask detailed questions which allow us to troubleshoot effectively so that our advice is focused appropriately
  • Think Forward: We provide solutions to address the root cause of the request and offer resources to the client to help them in the future

We are a service-focused company with startup culture (work hard, play hard, and together, we will do great things). We’re in the building phase of this tech company looking for out-of-the-box thinkers, A-players who are excited about working hard and building something great together. If this sounds like you, we’d love to hear from you and discuss having you join our growing team! Click the button below to apply.

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DialSource is a rapidly growing enterprise software company in the sales enablement space. We create software for businesses to make, receive, and manage their customer-facing communications. Our applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while improving the capabilities of inbound and outbound communications over the phone.

To put it simply,

We help customer-facing teams have better conversations.

Want to be part of the team but don't see an open position for you? No problem! Send us an introduction to yourself along with a brief summary of how you can add value to our growing team and a copy of your resume and we'll keep it on hand.