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DialSource CTI helps transform conversations into revenue and accelerate workflows for customer-facing teams.
We simplify your team’s workflow and accelerate their efficiency within a single workspace
Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to save time, and leverage call recording features to coach your team and promote best practices.
Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.
Eliminate the noise from your team’s day with Workflow Management. Keep them on track by giving them the right leads at the right time, prompting the right questions during their calls, and eliminating manual activities and reminders.
Build upon your existing Salesforce or MS Dynamics automation with custom workflow automation. Display different call dispositions based on the user role, team, or stage of engagement.
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Monitor and route inbound call flow. Manage agent availability in real-time with call queues from a single dashboard. Increase coaching capacity by using call data and stereo recordings with third-party applications to track and analyze performance.
Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics and agent performance are all available in the reporting tools you already know.
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Get reliable call quality across every agent, every time. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. We control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage.
Being native means that DialSource Denali can use as little as a single CRM field and still track, link, and report on all your data. As a native product, DialSource Denali also talks to your CRM in real-time and doesn’t use unreliable bi-directional data syncs that can quickly get out of date.
Your data stays in your CRM where it belongs. No external integration required. Collect the required information in the right fields on every call. Comply with Do Not Call regulations and policies effortlessly.
