Learn how we work within your current CRM environment to help teams increase revenue and improve customer experience.
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We simplify your team’s workflow and accelerate their efficiency within a single workspace
Increase your inbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to save time, and leverage call recording features to coach your team and promote best practices.
Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.
Build upon your existing Salesforce or MS Dynamics automation with custom workflow automation. Display different call dispositions based on the user role, team, or stage of engagement.
Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know.
Monitor and route inbound call flow. Manage agent availability in real-time with call queues from a single dashboard. Increase coaching capacity by using call data and stereo recordings with third-party applications to track and analyze performance.
Get reliable call quality across every agent, every time. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. We control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage.
Being native means that DialSource Denali can use as little as a single CRM field and still track, link, and report on all your data. As a native product, DialSource Denali also talks to your CRM in real-time and doesn’t use unreliable bi-directional data syncs that can quickly get out of date.
Your data stays in your CRM where it belongs. No external integration required. Collect the required information in the right fields on every call. Comply with Do Not Call regulations and policies effortlessly.
“DialSource was a key addition to increasing what matters most, my bottom line.”
Vice President – Strategy and Customer Engagement