DialSource exists within Salesforce.com and Microsoft Dynamics CRM. Introducing the first and only dialer updated in real-time, with zero security liabilities. Never let your data escape your CRM’s cloud – experience the power of DialSource through one elegant user interface. Learn more.
In Preview Mode, agents can selectively dial. Review activity history, scan notes, and soak up relevant information before engaging in conversation. The perfect mode for leads and contacts that require a bit of premeditation.
Power through call lists. With Preview Auto, agents can immediately jump to the next call the moment a record is loaded. As one call is dispositioned, the next file is automatically dialed.
Say good-bye to dead air. Meet the fastest multi-line dialing system on the market, with an average of 82+ connections an hour. Disconnected or no answer outcomes are automatically recorded; re-dials are identified and prioritized for intelligent reattempts. Users experience lead generation, without the speed bumps.
With inbound calling analytics intelligently based on skill routing, inbound calls get directed to the right agent every time. Maximize your agents’ talk time with next-level intelligence and multiple streams of selling opportunities.
Crush your post-call task list by automating every step of the sales process. Log calls and notes, update custom fields, auto-convert leads, and send personalized voicemails and emails – all with one-click. An unlimited number of customizable workflows are triggered as agents are already onto the next dial.
Insert fresh leads to call-lists on the fly. Now agents can respond to web lead submissions in a flash. Click on automated drop-down notifications to instantly upload new leads to existing call lists. Load the record even before SFDC sends out an email notification.
No matter where a lead or contact is located, all outbound calls display a local area code and phone number. Returned calls are automatically re-routed to your desired telephone number. Dramatically increase contact rates by over 50% while penetrating far-reaching markets.
Tap into real-time conversations. Now management can easily keep track of call compliance while establishing powerful training tools. Gain deep insight into the techniques that fuel agent productivity.
Subtly drop-in and coach agents on live calls at any stage of the sales process. Achieve next-level workplace transparency with the freshest, most accurate data.
Calls are instantly recorded and accessible via crisp MP4 files. Playback conversations, develop efficient best practices, and review agent performances with the click of a button.
Universal recycling of call list logic follows leads wherever they go. When leads are moved around to various call lists, their original logic i.e. Call Back ASAP is automatically carried over.
Savor a selection of curated content between calls. A feature designed to make those brief moments in-between closed deals just as enjoyable.