DialSource controls a sophisticated, redundant, carrier network. We administer all aspects of the telephony services that we provide to our customers including; actively optimizing the mix of carriers for specific destinations and the ability to provide on-demand control of the routing for every call.
Harness your customer data and route the caller to the appropriate representative based on purpose, ownership or need.
Greet your customers with a new level of personalization by having CRM contact, account or case records display prior to answering the call.
Improve your team’s calling experience and help agents maintain motivation with their choice of music playing between calls.
Increase the number of quality calls conducted by your team while accelerating the sales process through a native application that leverages the connected power of voice + CRM. Turn your current phone system into a solution that enables rep performance from click to call through standardized dispositions that power automation.
“92% of all customer interactions happen over the phone, with 85% of customers reporting being dissatisfied with their phone experience.”
Access customer data and empower your reps to leverage outbound dialing to maintain and move your omnichannel cadence forward without leaving CRM.
Prioritize inbound calls across sales and service with capabilities that include call waiting, inbound call routing, and screen-pop for both contacts and cases to greet your customer in a personal manner.
Ready to increase connections & accelerate your sales process? Request a Discovery Call today!