Aragon Research Inc. has published their Hot Vendors for 2018, Part IV in which they have identified today’s most innovative and noteworthy vendors in the following markets: communications and collaboration, intelligent content analytics (ICA) for image and video, marketing automation (MA), robotic process automation (RPA), and team collaboration.
DialSource, a leading provider in Voice + CTI solutions, today announced has been included in the list of “Hot Vendors” in Communications and Collaboration report by Aragon Research, Inc.
DialSource & The Power of Automation
DialSource’s platform enables sales acceleration through the utilization of pre and post-call automation. DialSource applies automation to the sales and service process in multiple ways. DialSource’s native application not only identifies inbound callers and routes them to their respective account owners within your organization, but it quickly pulls up the customer or account profile for that agent, all within CRM—allowing reps to save time searching through records and account history to find the most recent customer interaction and service context.
DialSource also utilizes Dispositions, which trigger the automation of post-call tasks and log all call activity directly in CRM—allowing sales leaders and management to make more informed decisions based on real and accurate data. A key factor for security and compliance is that DialSource lives natively in CRM, meaning an organization’s data never leaves CRM and users access the application from a single-sign-on such as logging into Salesforce or Microsoft Dynamics.
Interested in learning more about Dispositions and how they work? This article gives you a full 360-degree look at Dispositions and DialSource’s automation capabilities.
You can also view and download Parts I-III of Aragon’s Hot Vendor Reports which include leading vendors in various markets around the world.