Customers have many complicated rules and logic set up to update information in the CRM after a call takes place. These rules ensure your agents capture the right call data so you can report on,…
The sales department is the center of any business. In simple terms, sales are what determines a business’s health and future state. When a company decides to undergo a digital transformation, it is equally as…
In a perfect world, organizational alignment would exist between Sales, Marketing, and Customer Success teams, and they would operate in solidarity as a unified powerhouse for collective success. Each team’s activities would harmoniously blend to…