Ramp Up Reporting with Conversation Intelligence and Call Dispositions
There’s no doubt sales automation can save sales reps time and create mountains of data to decipher. Yet, the hardest parts of the sales process to understand are the conversations reps have every day.
In every sales call, there is an outcome—although your reports may not reflect that. Dispositions standardize these call outcomes and give teams insight into the corresponding follow-up actions that should take place after the call; field updates, stage progressions, call reminders, etc. But, how can sales leaders leverage dispositions across their entire sales process to increase rep efficiency, improve visibility, and unlock key insights from conversations?
In this webinar, Tim Harris of DialSource and ExecVision’s, Steve Richard, share their best practices on how to best create and leverage dispositions to unlock performance across your sales team.
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- How to create dispositions that enable frontline sellers
- How to customize dispositions based on seller roles while maintaining consistency
- Their favorite ways to group dispositions across the buyer journey
- How to use dispositions to unlock conversation insights and improve rep performance
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Filled with templates and examples, use this workbook to learn how to structure dispositions for specific conversation types for each customer-facing team.
Capture the Right Post-Call Information Every Time with Disposition Fields
Take Your call dispositions to the next level. Attach any field from a CRM object to a DialSource call disposition, and your sales reps will be prompted to complete the information before saving the disposition.
Using Dispositions to Automate The Sales Process & Standardize Data
Check out this blog post to learn what call dispositions are and how to use them in sales automation.