Reduce wait times & enable agents to have better conversations

Allow agents to make and receive calls, automate support processes, and log customer interactions all within a single workspace. Automatically surface all connected support tickets and opportunities associated with an inbound call.

  • This field is for validation purposes and should be left unchanged.

Or call us at (800) 928-0392

Please note: By submitting this form you are agreeing to receive additional communications from DialSource. For additional information, you may review our privacy policy. If you wish not to receive additional communications, you may unsubscribe at any time.

Technology to Drive a More Efficient Process

  • Keep track of your available agents.
  • Route inbound calls to the right agent every time.
  • Put critical customer information in front of your agent during every call.
  • Record all your inbound calls for later review
  • Prompt your agents for required or optional data during and after every call
  • Automatically track inbound and outbound calls, so nothing falls through the cracks.

Exceptional call management, simple agent experience

Call Routing

Our robust Automatic Call Distributor (ACD) keeps track of your available agents and routes calls to the right agents, every time. You’re in complete control of your agent groups and call strategies.

Call Linking

Eliminate untracked orphan calls by creating new records or linking calls to existing records, opportunities, or cases once the call is received.

Screen-Pop

Surface all of the records associated with an incoming phone number. Put the critical customer or prospect information in front of your agent during every call.

Inbound Call Recording

Record all your inbound calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.

Log Every Call

Never miss a call activity. Enable your reps to focus on their engagement rather than logging activities in CRM. Gain valuable time back in your agent’s day and generate reports that you can trust. Enable more effective coaching by eliminating human error, gaps in data, and reporting issues.

One Ecosystem

Enhance the vision of a 360° Customer View by maintaining one ecosystem and connecting all of your processes and tools into CRM. Eliminate the need to manage and maintain multiple databases of customer information and create one central point of truth.

Enable agents to have better conversations

Learn how DialSource can work for your organization

  • This field is for validation purposes and should be left unchanged.

Or call us at (800) 928-0392

Please note: By submitting this form you are agreeing to receive additional communications from DialSource. For additional information, you may review our privacy policy. If you wish not to receive additional communications, you may unsubscribe at any time.