Allow agents to make and receive calls, automate support processes, and log customer interactions all within a single workspace. Automatically surface all connected support tickets and opportunities associated with an inbound call.
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Our robust Automatic Call Distributor (ACD) keeps track of your available agents and routes calls to the right agents, every time. You’re in complete control of your agent groups and call strategies.
Eliminate untracked orphan calls by creating new records or linking calls to existing records, opportunities, or cases once the call is received.
Surface all of the records associated with an incoming phone number. Put the critical customer or prospect information in front of your agent during every call.
Record all your inbound calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.
Never miss a call activity. Enable your reps to focus on their engagement rather than logging activities in CRM. Gain valuable time back in your agent’s day and generate reports that you can trust. Enable more effective coaching by eliminating human error, gaps in data, and reporting issues.
Enhance the vision of a 360° Customer View by maintaining one ecosystem and connecting all of your processes and tools into CRM. Eliminate the need to manage and maintain multiple databases of customer information and create one central point of truth.