Increase the efficiency of your support teams and call centers by automating manual tasks and reducing hold times. With DialSource, support calls become a connected customer engagement to solve challenges and create opportunities.
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Surface all of the records associated with an incoming phone number. Put the critical customer or prospect information in front of your agent during every call.
Record all your inbound calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.
Eliminate untracked orphan calls by creating new records or linking calls to existing records, opportunities, or cases once the call is received.
Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Trigger your current CRM automation rules and streamline workflows with a simple click of a button.
Manage agents and call queues across call centers and inbound teams from a single dashboard. Adjust an agent’s queue position, control their status, or even hang up calls on an agent’s behalf.
Construct inbound call queues with agent skill groups. If an agent group is unavailable, rollover to another group, so no call goes unanswered. Turn on voicemail to reduce caller hold time. Move agents between queues individually or in groups. Assign phone numbers to queues, and even have different routing and rollover logic for different phone numbers.