Increase efficiency & transform support calls into new opportunities

Increase the efficiency of your support teams and call centers by automating manual tasks and reducing hold times. With DialSource, support calls become a connected customer engagement to solve challenges and create opportunities.

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Or call us at (800) 928-0392

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Technology to Drive a More Efficient Process

  • Enable real-time coaching
  • Capture and log call recordings based on your compliance regulations.
  • Automatically track calls, so nothing falls through the cracks.
  • Support more customers in less time.
  • See agent availability, inbound call flow, and call routing in real-time.
  • Construct inbound call queues with agent skill groups.

Create a connected support experience for customers, maintain your team’s workflows within CRM.

Screen-Pop

Surface all of the records associated with an incoming phone number. Put the critical customer or prospect information in front of your agent during every call.

Inbound Call Recording

Record all your inbound calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.

Call Linking

Eliminate untracked orphan calls by creating new records or linking calls to existing records, opportunities, or cases once the call is received.

CRM Automation Triggers

Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Trigger your current CRM automation rules and streamline workflows with a simple click of a button.

Agent Management

Manage agents and call queues across call centers and inbound teams from a single dashboard. Adjust an agent’s queue position, control their status, or even hang up calls on an agent’s behalf.

Queue Builder

Construct inbound call queues with agent skill groups. If an agent group is unavailable, rollover to another group, so no call goes unanswered. Turn on voicemail to reduce caller hold time. Move agents between queues individually or in groups. Assign phone numbers to queues, and even have different routing and rollover logic for different phone numbers.

Increase the efficiency of your support teams and call centers

Learn how DialSource can work for your organization

  • This field is for validation purposes and should be left unchanged.

Or call us at (800) 928-0392

Please note: By submitting this form you are agreeing to receive additional communications from DialSource. For additional information, you may review our privacy policy. If you wish not to receive additional communications, you may unsubscribe at any time.