Enable your team to work from home.
DialSource is focused on providing phone solutions that enable customer-facing teams to stay connected with customers and prospects. Let us help you make, manage, and measure every call.
Keep your business connected, even in times of uncertainty.
No matter where your team is working or what device they are calling from, maintain visibility and certainty that your sales and support teams are having meaningful conversations and moving your business forward.
“Our 400 person team was up and running within 24 hours. Out of our 4,000 employees, our team had the smoothest work-from-home transition because of DialSource and Salesforce.”
- Inside Sales Manager, Waste Management
“Our 400 person team was up and running within 24 hours. Out of our 4,000 employees, our team had the smoothest work-from-home transition because of DialSource and Salesforce.”
- Inside Sales Manager, Waste Management
Seven Strategies to Enable Remote Sales Teams
With the sudden and swift transition to work from home, both inside sales and field sales organizations are grappling with more challenges around people, process, and technology than ever before. Get seven tactical strategies to help support your team in this "new normal."
Features to enable your remote team
Supports Any Desktop or Mobile Device
Supports Any Desktop or Mobile Device
Agents can connect to DialSource Denali through any device that has a dial tone. There’s no need to involve your IT department. Maintain your current hardware, cellphones, desk phones, or softphone.
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Get all your Calls
Get all your calls
Ensure that every call is received, whether you are on another call or away from your desk. Forward inbound calls to your cellphone when you are out of the office, transfer calls to another agent group, or manage high volume call centers with call waiting.
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Works with existing dial-tone
works with existing dial-tone
Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. We work with both landline and VoIP providers and will partner with your current solution to provide you the best call quality possible. If your system can get a phone call, we can work with it. No, IT support required.
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Real-time inbound queue monitoring
Real-time inbound queue monitoring
Monitor inbound call flow, routing, and agent availability in real-time. See who is next in line for a call, how long your agents have been on calls, and monitor customer wait times.
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Callback Tasks
Callback tasks
Scheduled reminders ensure you never forget to call your customer back. Schedule a Callback Task and we’ll put that record on ‘hold.’ Then when the time comes, we’ll offer to connect you! No need to worry about over-calling your customers. When a call back is scheduled, we’ll keep them out of your campaigns.
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CRM Automation
CRM Automation
Standardize and improve process adherence while ensuring that all critical information logs in CRM. Prompt your agents for required and optional data after every call and collect different fields for different dispositions.
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Secure call recording
Secure call recording
Encrypted call recordings for every participant in the call. Ensure compliance with recording consent laws. Store your recordings in your CRM, with DialSource, or in your storage tools. Connect your call recordings to call compliance systems for search, retrieval, and discovery.
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